Agent Services
At American MGA , our Agent Support & Services Team is all about the Agent Experience! We provide agents with top-quality support and knowledge concerning contracting, commissions, supplies, and more. We know that handling the operational side of an insurance agency can be tough, so we're here to offer agents the help they need. With our Agent Services team backing you up, you can concentrate on what you excel at: assisting beneficiaries. Agent Pipeline is committed to offering personalized support and guidance throughout your journey
we helps agents and agencies with contracting and carrier appointments and provides contract status updates via email or real-time through our live chat. We’re always here to answer your questions and to help resolve any contracting concerns you may have. If you have a question about your contract, please email info@dfwus.com
We work directly with carriers on behalf of agents to resolve commission discrepancies, issues, and can help you perform a commission audit. If you’d like assistance with anything related to your commissions, please contact us at info@dfwus.com
We will work with the carrier and our tech team to help with any enrollment issues or questions. If you see a delay with your enrollment in the carrier portal, please reach out to us at Info@dfwus.com
We help agents every step of the way, and that includes ordering supplies! We want to ensure you’re equipped with the underwriting guides, product brochures, plan information, and marketing materials you need to be compliant, organized, and successful. For assistance with supply ordering please contact
We take a hands-on approach with our agents and provide screen-sharing to help them use carrier portals. These portals are key tools. We want agents to feel at ease when accessing the carrier portal for applications, business reports, product materials, marketing content, training, and more. If you want to request a screen share to go over a carrier portal, please email info@dfwus.com
American MGA Insurance is equipped to support multi-level hierarchies within agencies, call centers, and telesales contracts. We offer complete and total downline protection and can help create a customized roadmap for agent onboarding. If you want to learn how to partner with us to contract your downline agents, please connect with your marketer or email info@dfwus.com
We take compliance seriously, and we want to ensure that you remain compliant during the selling seasons. Our team compiles user guides and instructions to ensure you have easy access to resources for completing your annual carrier certifications. We also provide updates regarding your selling permissions. For questions regarding your contract status or certification completion, please contact info@dfwus.com
American MGA Insurance has a dedicated team outside of the Agent Services Division focused on helping you remain compliant. We offer compliance reviews, updates on regulatory and CMS guidance, help with marketing materials, and provide pre-approved marketing pieces.
Meet the Members Behind the Experience
Our team members regularly seek feedback from insurance agents and agencies on their experiences with our support services; and we take that feedback to heart! We use your feedback to make changes and improvements to our processes to ensure that you and other agents we work with, receive the highest-level of support possible. Our goal is to make the back-office management of insurance easier and more efficient for our agents and we’re committed to creating a personalized agent experience.
